//pragmatic leaders

Types of Competitive Strategies

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Product Strategy
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Competitive research is not about feature wars. It’s about differentiation, value delivered, and competitive positioning.
Talvinder Singh, from a Pragmatic Leaders session on Competitive Research

Competitive strategy is the backbone of product success. The trap most PMs fall into is obsessing over features — building a checklist of “must-haves” to match or outdo competitors. That is losing the war before it starts. Features are the “how” of a product. What really matters is the “why” — why customers choose your product over others, and how you create durable value that competitors find hard to copy.

If you cannot answer that, you are not ready to lead product strategy.

Competition is bigger than just your direct rivals

Most people think competition means other companies making similar products. That is too narrow. The reality is more complex.

Michael Porter’s Five Forces is the classic framework for understanding competitive pressure:

ForceWhat it meansIndian context example
Threat of new entryHow easy is it for new players to enter your market?Fintech startups entering payments or lending segments
Threat of substitutionAre there alternative products or services satisfying the same customer need?Butter vs margarine; Ola autos vs local buses
Supplier powerCan your suppliers drive up costs or limit availability?Cloud providers controlling pricing for Indian SaaS startups
Buyer powerCan your customers dictate terms or switch easily?Large Indian enterprises negotiating SaaS contracts
Competitive rivalryHow intense is competition among existing players?Intense price and feature battles among Indian food delivery apps

As a PM, you must assess all five forces around your product. This shapes your strategy more than just tracking a handful of direct competitors.

// scene:

Product strategy meeting at a Series B Indian fintech startup

You (PM): “We focus a lot on Paytm and PhonePe, but what about the threat from banks launching UPI apps? Or new NBFCs offering embedded credit?”

CEO: “Good point. The competition is not just fintech apps but the entire payments ecosystem.”

VP Product: “We should map all five forces to understand where the pressure points are.”

This expanded view informs product decisions beyond feature parity.

// tension:

Understanding the full competitive landscape avoids blind spots.

Sustainable differentiation comes from value, not features

The most common mistake is to treat competition as a feature war. You add a feature, they add a feature. You drop prices, they drop prices. This is a race to the bottom.

Competitive research is about positioning — how you create and communicate unique value. Customers don’t buy a product because of a feature list. They buy because it solves their problem better, faster, cheaper, or with less friction.

Here is the trap: you cannot win by matching features. You must win by delivering value that matters in ways competitors cannot easily replicate.

// thread: #product-strategy — Steering the team away from feature wars
Rahul (Marketing)Sales keeps asking for more features to counter Meesho’s new seller analytics.
You (PM)Feature parity won’t help if our core value is ease of use and trust. Let’s focus on onboarding and seller support instead.
Rahul (Marketing)Makes sense. That’s a better story than a feature checklist.

Frameworks to structure your competitive thinking

1. Porter’s Five Forces

Use this to analyze your industry’s structure and where you have leverage.

  • Threat of new entrants: Are barriers to entry high? If low, your moat is at risk.
  • Threat of substitutes: What else do customers use to get their job done?
  • Supplier power: Are you dependent on a few suppliers who can squeeze margins?
  • Buyer power: Do your customers have many alternatives or strong negotiating power?
  • Competitive rivalry: How cutthroat is the market? Is it based on price, features, brand?

Every Indian market looks different under this lens. For example, the grocery delivery segment in India faces high buyer power because customers can switch easily; supplier power is moderate because of local kiranas; threat of new entrants is high due to low capital requirements.

2. VRIO framework

This internal analysis helps identify sustainable advantages:

CriteriaMeaningExample in Indian startup context
ValuableDoes this resource add value to customers?Razorpay’s payment gateway reliability
RareIs it unique or scarce?Postman’s API collaboration platform early lead
InimitableHard to copy by competitors?Meesho’s reseller network and trust
OrganizedCan you exploit it fully?Flipkart’s logistics infrastructure

Resources that meet all four criteria create sustainable competitive advantage. Your job is to build and defend such assets.

3. Porter's generic strategies

Choose one to focus your product and marketing efforts:

StrategyWhat it meansIndian example
Cost leadershipCompete on lowest priceEarly Flipkart’s aggressive pricing
DifferentiationUnique features or brandZerodha’s low-cost, tech-driven trading
FocusNiche market segmentLEAD School’s edtech for tier-2/3 towns

Trying to do all three dilutes your effort and confuses customers.

Competing beyond product: pricing, distribution, and promotion

Product is the dimension you control most directly, but it is only one of several ways to compete.

Strategy leverWhat it coversExample
ProductFeatures, UX, reliability, integrationsSwiggy’s app experience
PricingDiscounts, subscription models, freemiumMeesho’s commission structure
DistributionChannels, partnerships, availabilityPhonePe’s integration with UPI
PositioningBrand, messaging, customer perceptionCRED’s premium brand image
PromotionAdvertising, influencer marketing, referralsByju’s aggressive TV campaigns

Pricing is tricky. Indian ecommerce saw price wars that destroyed margins. Smart PMs use pricing strategically to attract the right customers without triggering a race to the bottom.

Distribution partnerships can create moats by locking in channels competitors cannot access easily. Promotion can shift customer perception, but it is costly and temporary without product backing.

Contextual competitive analysis beats feature matrices

You will often see teams produce feature comparison tables. They list features side by side and claim superiority if their count is higher. This is a poor way to understand competition.

Features tell you how a product works. Contextual competitive analysis tells you why customers choose it.

Look at the customer’s business situation, their pain points, and the impact your product delivers versus competitors. For example:

Customer situationCompetitor ACompetitor BYour product
Small retailer onboardingManual, paper forms, 3 daysApp-based, but complex UIInstant onboarding with WhatsApp integration
Payment settlement time5 days3 days1 day, with instant notifications
Customer supportEmail only, 24hr responsePhone support, limited hours24/7 chat in local languages

This tells a story beyond features — it shows where you deliver superior outcomes.

// thread: #competitive-analysis — Raising the bar on competitive research
Anjali (Product)I see a feature matrix from the marketing team. Should we use it?
You (PM)Feature matrices are a start, but we need to map customer pain points and outcomes too. That’s what wins deals.
Anjali (Product)Got it. I’ll work on a contextual analysis based on customer interviews.

Competitive research is a continuous, cross-functional effort

Competitive intelligence is not a one-off exercise. It requires ongoing monitoring and communication across teams:

  • R&D: To innovate beyond competitors’ offerings
  • Marketing: To position the product effectively
  • Sales: To counter competitor objections
  • Support: To understand customer pain points with alternatives

Set up procedures to keep competitor profiles current. Use sources like:

  • Industry reports
  • Customer feedback
  • Public filings and announcements
  • Social media and forums

The goal: everyone who needs to know should know.

Test yourself: The feature obsession trap

You are a PM at a Series A SaaS startup in Bangalore serving 200 Indian SMB customers. Your sales team complains that a competitor, Meesho Analytics, has launched a dashboard with 20+ metrics, while your product shows only 5. Sales wants you to build all 20 metrics in 2 months to “catch up.”

What is your approach? How do you respond to sales and prioritize your roadmap?

// learn the judgment

You are a PM at a Series A SaaS startup in Bangalore serving 200 Indian SMB customers. Your sales team complains that a competitor, Meesho Analytics, has launched a dashboard with 20+ metrics, while your product shows only 5. Sales wants you to build all 20 metrics in 2 months to “catch up.”

The call: How do you respond to sales and prioritize your roadmap?

Your reasoning:

// practice

You are a PM at a Series A SaaS startup in Bangalore serving 200 Indian SMB customers. Your sales team complains that a competitor, Meesho Analytics, has launched a dashboard with 20+ metrics, while your product shows only 5. Sales wants you to build all 20 metrics in 2 months to “catch up.”

Your task: How do you respond to sales and prioritize your roadmap?

your reasoning:

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Field exercise: Map your competitive landscape (20 min)

Pick the product you work on or a product you know well in the Indian market.

  1. List at least 5 competitors — direct and indirect.
  2. For each competitor, use Porter’s Five Forces to analyze:
    • How strong is the threat of new entrants?
    • What substitutes exist for their product?
    • How powerful are their suppliers and buyers?
    • How fierce is the rivalry?
  3. Conduct a VRIO analysis for your product:
    • What resources or capabilities are valuable, rare, inimitable, and organized?
  4. Identify one generic strategy (cost leadership, differentiation, or focus) your product should pursue.
  5. Write a brief positioning statement that highlights your sustainable competitive advantage beyond features.

Use this exercise to build a strategic mindset grounded in frameworks and Indian market realities.

Where to go next

PL alumni now work at Flipkart, Google, Razorpay, PhonePe, Swiggy, Amazon, Microsoft, and 30+ other companies.